Shipping & Delivery

1. Domestic Shipping (India)

We are proud to offer complimentary standard shipping on all domestic orders across India. Your luxury rug will be securely packaged and delivered directly to your doorstep using our trusted logistics partners.

2. International Shipping

Re Knott ships globally. While our primary focus is currently India, we regularly fulfill orders for clients around the world.

International shipping rates are calculated at checkout based on the volumetric weight of your order and the destination country. Please note that international clients are solely responsible for any import duties, customs taxes, or clearing fees levied by their respective governments.

3. Delivery Timelines

Ready-to-Ship Collections

Items from our standard collections are typically dispatched within 3-5 business days. Once dispatched, domestic delivery usually takes an additional 4-7 business days depending on your location.

Custom Studio Orders

Bespoke rugs are woven from scratch by our master artisans. Because this is a meticulous, slow-production process, custom orders require a lead time of 8-12 weeks before dispatch. We will keep you updated throughout the weaving process and notify you immediately once your piece is ready for shipping.

4. Order Tracking

Once your rug has been dispatched from our Bhadohi or Mumbai facilities, you will receive a shipping confirmation email containing your tracking number and a link to trace your delivery in real-time. You can also track your order directly on our website via the Track Order page.

5. Delivery Issues

If you experience any issues with your delivery—such as extensive delays or packages arriving damaged—please contact us immediately at hello@reknott.com or via WhatsApp at +91 80583 05830. We will coordinate directly with the courier to resolve the issue as swiftly as possible.